Going to your doctor shouldn’t be frustrating.
You may be surprised that many of the things you are frustrated about when going to doctors offices, physicians are also frustrated about. Insurance companies have created a model where a doctor has to see and be responsible for thousands of patients in order to make ends meet. That usually results in seeing one patient every 10-15 minutes. But is it realistic to think that good care for every person will happen in just 10 minutes? Hence long wait times, rushed doctors and unsatisfied patients that are not getting the robust care they should. This model is not fair to patients or physicians. Better care is within your reach and that is what HealthBridge offers. The following is a typical experience that you may have encountered:
You call to make an appointment or to ask a question. Before you can even say “he-l–”, you are put on hold. If you are lucky enough to not get disconnected after waiting endlessly listening to elevator music or a pre-recorded message, you get to have a message taken by a staff member that seems mad at you or they transfer you to a voicemail graveyard. And no, the doctor rarely calls back.
You have an appointment and you arrive on time. The waiting room is overcrowded. It is not uncommon to wait for over an hour. And no, you can’t game the system. If you arrive later than your appointment, even knowing that you will have to sit there, the office would make you reschedule.
You finally make it into an exam room. You sit and wait some more. A medical assistant may abruptly walk in and take your height, weight and blood pressure…of course your blood pressure seems higher at this point. Anxiety and aggravation are setting in.
You are relieved that the doctor comes in. But the doctor doesn’t have your chart or is having trouble with the new computer system. The doctor doesn’t always seem to remember who you are or what your history is. You feel rushed to explain. You don’t feel like you are being heard. The doctor is brushing off your questions about research, medicines or treatments you would like to know about. The doctor is gone in a flash calling out all the tests the medical assistant needs to do.
You are left with questions and now you have to check out. The staff member that is checking you out also is not very warm or understanding. They keep picking up the phone and putting people on hold while you are trying to piece together whatever instructions the doctor gave to you. The referral you need, copies of records or help getting an appointment or test with a specialist or facility…you know better than to expect this part to be stress free…and also you still can’t understand why the staff seems mad at you.
There is a better way. The doctor will see you now. And on time!
Some doctors have been brave enough to move away from this model. HealthBridge is a unique practice that offers high end, full service, stress free care to their patients, and by doing so through a concierge model, also creates a better, more rewarding experience for their physicians. Physicians and staff at HealthBridge don’t have to see thousands and thousands of patients like an assembly line. Care doesn’t fall through the cracks due to being rushed and overworked, the staff is on the same page about your treatment plan and you have people helping and supporting you. The concierge model allows more interaction with your doctor and healthcare team from a preventative stance instead of a reactive one. HealthBridge physicians can practice medicine and have relationships with their patients like they are meant to do. This ultimately results in better health outcomes, less hospitalizations and reduced healthcare costs.
BUT, it seems so expensive.
We understand that paying any amount to a medical practice might seem expensive especially because it is not what we are traditionally used to doing. If you evaluate on average what a person spends out of pocket if they receive mediocre care or not enough care, interestingly you will find that it ends up being more than most concierge membership fees. Keep in mind, with a concierge practice like HealthBridge, your membership gives you access to much more than your insurance company would cover.
Here is an excellent excerpt from a Forbes article that cites studies and explains not only cost savings, but also how patients have better health outcomes:
“Researchers writing in the American Journal of Managed Care evaluated the cost-benefit for MD-Value in Prevention (MDVIP), a collective direct primary care group with practices in 43 states and the District of Columbia. For states in which sufficient patient information was available (New York, Florida, Virginia, Arizona, and Nevada), decreases in preventable hospital use resulted in $119.4 million in savings in 2010 alone. Almost all of those savings ($109.2 million) came from Medicare patients. On a per-capita basis, these savings ($2,551 per patient) were greater than the payment for membership in the medical practices (generally $1,500–$1,800 per patient per year).”
As for quality measures, concierge medicine scores high on conventional measures as well:
“The five-state study also showed positive health outcomes for these patients. In 2010 (the most recent year of the study), these patients experienced 56 percent fewer non-elective admissions, 49 percent fewer avoidable admissions, and 63 percent fewer non-avoidable admissions than patients of traditional practices. Additionally, members of MDVIP “were readmitted 97%, 95%, and 91% less frequently for acute myocardial infarction, congestive heart failure, and pneumonia, respectively.”
A second study reinforces these results:
“A British Medical Journal study of Qliance, another direct primary care group practice, also shows positive results. The study found that Qliance’s patients experienced “35% fewer hospitalizations, 65% fewer emergency department visits, 66% fewer specialist visits, and 82% fewer surgeries than similar populations.”
You can read the full article on Forbes here.
What Does HealthBridge Offer Concierge Members?
We are dedicated to providing you with personalized care that is convenient and comforting. It allows you to get back to the kind of practice where doctors and patients had a very personal relationship, almost like you were a family member. We want to be there for you when you have to make tough personal and family decisions. It is a matter of trust, confidence and relationship, something we can offer with ample time in an unhurried practice setting.
As a member of HealthBridge Platinum Concierge, you will have preferred access to a team of highly experienced, Board Certified, university affiliated physicians who are established leaders in their fields. Each strives to provide compassionate, personalized care to every individual patient. Working hand in hand with top professionals in nutrition, physical fitness, esthetics and stress management, they form a preventative healthcare team that has become a model for the future of primary care.
HealthBridge has been widely recognized as being one of the premier healthcare facilities in the New York area. It is home to a team of top rated physicians, who have been consistently featured in NY Magazine’s Best Doctor’s issue as well as the prestigious Castle Connolly’s Top Doctor’s listing. The doctors and healthcare practitioners of HealthBridge Platinum Concierge have received multiple awards in the annual “Best of Long Island” competitions, and have been widely acclaimed in both local and national media coverage. HealthBridge’s state-of-the-art facility located in Great Neck, NY, offers a offers a comprehensive array of healthcare services all under one roof to better serve the healthcare needs of the Long Island community.
Personalized access to some of NY’s Top Doctors
24-hour cell phone access to your Primary Care MD
Virtual office visits via phone or Skype across the globe!
Comprehensive Annual Platinum HealthVantage Assessment
Consult with experienced Registered Dietician
Fitness evaluation by top Certified Personal Trainer
Skin and beauty consultation by Licensed Aesthetician
Sleep assessment by Registered Sleep Technologist
Platinum Concierge for all your scheduling needs
Extended appointments of 30 minutes or more
House calls when necessary
Full membership in the HealthBridge Fitness Center
Access to FitLinxx computerized training system
Unlimited visits with dietician
Fully electronic medical records accessible 24/7 worldwide
Discounts on an array of health & beauty products and services
Discounted rates on Venus, Botox and Dermal Fillers
Call us today at (516) 627-4433 or send us a note! Learn more about why HealthBridge is right for you. Speak with our new patient liaison to schedule a complimentary meet and greet with a dedicated HealthBridge physician or schedule your first visit.